Digital Commerce
Entropy’s team of experienced consultants can support your ecommerce needs in a completely bespoke way, partnering with your existing team and partners as well as filling in any gaps in resource and experience as needed.
Digital Commerce
Entropy’s team of experienced consultants can support your ecommerce needs in a completely bespoke way, partnering with your existing team and partners as well as filling in any gaps in resource and experience as needed.
Our consultancy work is typically across 3 main areas:
Digital Vision
Ecommerce Training
CRM & Loyalty
CRO
Digital Shelf
Channel Strategy
Strategic Plans
Financial & Data Reviews
Forecasting & KPIs
DTC Development
Business Cases
Organisational Design
UX Audits
Tech Stack Review
Discovery & Selection
Agency Selection
Project Management
Procurement
Our rigorous approach typically involves the following steps:
Think
We’ll conduct a robust evaluation of your current situation, including a full analysis of your current capabilities, processes, technology and UX, alongside feedback from stakeholder interviews.
Plan
Working with you and stakeholders, we’ll develop a roadmap outlining activities to undertake across 3 core pillars of ecommerce:
Acquisition and growing demand
On-site conversion and experience
Lifetime customer value.
We often work with your finance team to develop a business case and P&L to support suggested changes with key stakeholders so you can integrate the change agenda into your planning.
Do
To ensure the programme is embedded effectively in the business we can then project manage, and coach delivery with key stakeholders to deliver on the proposal.
How are we different?
A wealth of experience and a KPI-focussed approach
We have a distinctive hybrid consultancy and agency model that draws on leading industry experience to deliver on the metrics most important to your business. The overall P&L is always front of mind.
This hybrid model was born of frustration when working client-side with agencies and consultancies whose objectives and KPIs were out of alignment with our own.
We deliver both strategic and proactive projects to help achieve key business goals, whilst also filling skill gaps in your team, accelerating key tasks, or managing complex digital transformation.
The extensive and diverse experience of our team also means that your project is in safe hands. We like to approach each project from the perspective of your team, as an extension of your business. In our experience, this approach has the added benefit of making it easier for our recommendations to achieve sign-off from your Board or Finance Team.
Entropy’s commitment as a trusted advisor
Our ethos is to work with you as a trusted advisor and partner.
It is not widely known that almost all consultancies have no qualms about taking commissions or referral fees for the recommendations they make to you.
After agency rebates and the digital media supply chain, this is the next transparency scandal waiting to happen. We’ll never do this, and will have a clause in our contract specifically preventing it. You can be 100% sure that what we are recommending is what we genuinely believe is best for your organisation, using the best solutions across the market.
